Linda Vaughn, Inc.


Linda Vaughn, CPSM, CAPM, PMP® has a passion for outstanding customer service. She specializes in public education and outreach, marketing, branding, business development, customer service training, mediation and facilitation. As a public relations, management and marketing professional, Linda helps organizations assess their strengths and weaknesses in communications and customer service, and develops programs that help those organizations improve service and maximize efficiency.

In her nearly 30-year career, Linda has studied and mastered numerous communications, marketing and customer service techniques. She has worked in the trenches, served on national industry boards, written articles for national publications, presented at conferences throughout the U.S., and developed training materials that have been used to help hundreds of people improve their customer service, business development, marketing and management skills.

Linda is a trained mediator and facilitator, qualified to administer and interprete the Myers-Briggs Type Indicator, the Conflict Dynamic Profile, and the Kirton Adaptive-Innovative Theory and Inventory. She was on the faculty of PMStudy and instructor at the North Carolina State University McKimmon Center.


Linda is a graduate of Duke University and the University of North Carolina at Chapel Hill. Prior to establishing Linda Vaughn, Inc., she worked as a customer service coach, director of client relations, director of marketing and director of business development for McKim & Creed, and as the director of customer and community relations for the Orange Water and Sewer Authority.